In today’s stormy economy, it is more important than ever to make good decisions when it comes to serving your customers. There are so many vendors making similar claims, it can make your decision process feel like you are walking through a mine field. Many claim to provide the technology that helps you better serve your customers. However, many also fall short on delivering real results. So what is the right answer? Look to their customers.
Nikon Knows
With RightNow's SaaS CRM software solutions, our client Nikon has greatly improved visibility into their customer base, reduced call response time by 50 percent, email response time by 70 percent, and watched their customer satisfaction scores rise to more than 95 percent. These are the kind of results you can expect to achieve with RightNow. We provide the best foundation for understanding and serving your customers.
Nikon, along with many other enterprise organizations also partner with RightNow to deliver excellent customer experiences. We will let our clients tell you why they chose RightNow's SaaS CRM software solutions, and why it was the right answer for them.
Award-Winning SaaS CRM Software Solutions
Our SaaS CRM software solutions are built on our experience in award-winning customer service, which accounts for our clients’ overwhelming success in improving customer loyalty while cutting costs.
"We wanted to have one view of the customer and one way of dealing with marketing, sales, and service as they related to our customer relationships.” - Floris Regouin, products and process improvement manager, Marktplaats [Gartner’s Enterprise CRM Optimization Gold Winner, 2008]
Customers may be having conversations in the service cloud, but they also continue to visit your website, chat online with agents, send email, and call you. When it comes to customer service, your contact center is the hotspot…and that’s our sweet spot. Don’t trust your customer experience to anyone else. Let's continue the conversation and contact us right now.
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