We can help improve customer experience and reduce costs

The key to delivering a consistently great customer experience is having relevant, up-to-date knowledge about and for your customers available everywhere and anywhere they may choose to interact with you.

RightNow client Black & Decker is a successful global manufacturer of popular power tools and accessories. RightNow CX is at the core of their success. Customer interactions across all channels are managed under one system—so all of the knowledge they have about any given customer can be found in one place, by anyone who needs it, whenever they need it.

Only 10% Of Customer Interactions Are Excellent

If you’re like most organizations, you probably already have a lot of the knowledge you need to deliver a superior customer experience, but it is probably incomplete, and probably isn’t easily accessible to your customers and your frontline employees. Our experience has shown that the information needed to provide a great customer experience is only available in about 10 percent of interactions. 

We Get You Results For The Other 90 Percent

 We do it while reducing costs. Black & Decker wanted to improve customer experience and reduce costs. They did it with RightNow, and reduced their costs in a variety of areas at the same time. They estimate more than $250,000 in annual savings achieved through self-service alone.
What kind of customer experience are you offering?