Customer Experience Strategies
Is your contact center driving or losing revenue?
Companies are now looking to their contact centers to become profit centers, but you need to strike a careful balance between delivering great experiences and driving revenue. Customers don’t want information they’re not interested in, but with RightNow's contact center technology, you can offer a service or product they need when the time is right. The RightNow contact center technology presents your agents with appropriate and timely cross-sell and up-sell opportunities during service calls that can help them contribute to your bottom line.
Contact Centers Turning Into Profit Centers
RightNow client, drugstore.com is effectively driving revenue in their contact center through chat. In fact, they convert approximately 25 percent of chat sessions into product orders.
RightNow offers complete multi-channel contact center solutions that use process, performance, and actionable insight that will help transform your contact center. RightNow's contact center technology guides agents with best practices to help them identify and close deals. You can also guide customers to complete a sale and increase average order size through our contact center technology's features such as chat and co-browse that literally put agents and customers on the same page.
Related Information
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Flash Demo: RightNow Contact Center Flash Demo
View this contact center flash demo to learn how our on demand contact center solution provides powerful capabilities to help you engage proactively and efficiently with your customers.
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Tool: I need to estimate my ROI
See how RightNow’s multi-channel SaaS CX products make financial sense for your business.
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Webcast On Demand: Drugstore.com Finds The Cure for the Common Call Center
How does an internet retailer beat the established competition in this economy? drugstore.com offers more selection and better, more convenient service. They found The Cure for the Common Call Center.
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Video: Drugstore.com Highlights Video
Watch this video to learn how a contextual contact center, customer self-service, chat and email management make the difference at drugstore.com.
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White Paper: Sony ROI Review
Examine the ROI in the Sony / RightNow relationship.
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Article: Is your contact center helping or hurting your customer experience?
Five reasons for why the contact center, and the agents that work the frontline, need to perform like well-oiled machines.
Greg Gianforte