Customer Experience Strategies
Does your contact center allow you to employ the call center technologies you need when and where you need them?
“RightNow is a powerful and highly adaptable technology that Nikon has been able to leverage on a global basis to sustain top-line growth, ensure ongoing customer loyalty, boost productivity, and drive down costs. This has clearly been a great investment for us.” David Dentry, General Manager, Technical Support, Nikon Corporation
RightNow’s contact center solution is delivered on demand. The SaaS (Software as a Service) model lowers the total cost of ownership for our clients by eliminating up to 80 percent of traditional on premise ownership costs.
On demand delivery, combined with our contact center technology's modular design means you can deploy rapidly where your needs dictate, gain immediate results, and build on that success. We know every contact center is different. We can deploy a complete, integrated multi-channel contact center solution, or we can augment and enhance your existing inbound call center software infrastructure with targeted new functionality to drive additional agent productivity, cost reduction, and a better customer experience. The on demand software delivery model also gives you the flexibility to easily manage contact center staffing dynamics such as seasonal volumes, at-home agents, and outsourced call center staff.
Related Information
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Flash Demo: RightNow Contact Center Flash Demo
View this contact center flash demo to learn how our on demand contact center solution provides powerful capabilities to help you engage proactively and efficiently with your customers.
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Video: Overstock.com Video: customer care driving growth
Learn how Overstock.com's customers care enables managers to make quick decisions.
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Tool: I need to estimate my ROI
See how RightNow’s multi-channel SaaS CX products make financial sense for your business.
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White Paper: Optimizing the Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
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Research & Analysis: Nucleus Research: Evaluating The On-demand Contact Center
Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.
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Article: Is your contact center helping or hurting your customer experience?
Five reasons for why the contact center, and the agents that work the frontline, need to perform like well-oiled machines.
Greg Gianforte