Does Your Contact Center Allow You To Employ The Call Center Technologies You Need When And Where You Need Them?

“RightNow has powerful and highly adaptable call center technologies that Nikon has been able to leverage on a global basis to sustain top-line growth, ensure ongoing customer loyalty, boost productivity, and drive down costs. This has clearly been a great investment for us.”

-David Dentry, General Manager, Technical Support, Nikon Corporation



Do Your Call Center Technologies Do This?

RightNow’s contact center solution is delivered on demand. The SaaS (Software as a Service) model lowers the total cost of ownership for our clients by eliminating up to 80 percent of traditional on premise ownership costs.

On demand delivery, combined with the modular design of our call center technologies means you can deploy rapidly where your needs dictate, gain immediate results, and build on that success. We know every contact center is different. We can deploy a complete, integrated multi-channel contact center solution, or we can augment and enhance your existing inbound call center software infrastructure with targeted new functionality to drive additional agent productivity, cost reduction, and a better customer experience. The on demand software delivery model also gives you the flexibility to easily manage contact center staffing dynamics such as seasonal volumes, at-home agents, and outsourced call center staff.