"We rely on RightNow to be our single point-of-capture for all customer questions, complaints and feedback. If there is a problem with a product or something that customers are really enthusiastic about, product managers want to know right away. With RightNow, we can effortlessly provide them with this critical information on a very timely basis," – Chuck Udzinski Black & Decker Consumer Services Manager

The Power Of Listening

RightNow's customer satisfaction software provides design tools that make it simple to define and design surveys. Plus, with customer satisfaction software automated review and workflow tools, it is easy to analyze and share feedback across your organization to help you build a highly consumer-centric company.

RightNow's customer satisfaction software helps you optimize your customer experience management to drive more personalized, proactive customer relationships. People generally love to tell you what they’re thinking—just ask them. Once you know, you can improve business processes to improve customer loyalty. RightNow Feedback helps you create on-target responses that say “we heard you.”