Solve Your Problem
I need to capture customer feedback
Regardless of the type of business you are in, getting input from your customers is critical to your success. Nothing can replace customers telling you how they like to be treated, what you are doing right, and what could be done better. RightNow Feedback™ makes it easy to gather, consolidate, and act on customer feedback across every communication channel—phone, web, email, and live chat. Feedback is one of many modules that work with any of our on demand CX software applications for web, social, and contact center experiences.
The amount of time it takes to design and develop an effective survey often prevents many organizations from more aggressively finding out what their customers are thinking. RightNow's customer satisfaction survey software provides easy design tools that make it simple to define and design surveys. Plus, automated review and workflow tools make it easy to analyze and share feedback across your organization to help you build a highly customer-centered company.
The Power Of Listening
"We rely on RightNow to be our single point-of-capture for all customer questions, complaints and feedback. If there is a problem with a product or something that customers are really enthusiastic about, product managers want to know right away. With RightNow, we can effortlessly provide them with this critical information on a very timely basis," says Chuck Udzinski Consumer Services Manager, Black & Decker, a RightNow client.
RightNow's customer satisfaction survey software helps you optimize your customer experience management to drive more personalized, proactive customer relationships. People generally love to tell you what they’re thinking—just ask them. Once you know, you can improve business processes to improve customer loyalty. RightNow Feedback helps you create on-target responses that say “we heard you.”
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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White Paper: Optimizing the Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
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Case Study: Black & Decker Corporation
RightNow powers customer-centricity and operational efficiency at Black & Decker
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Article: Feedback
RightNow Feedback helps you capture the voice of your customer at every stage across all experiences.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
Greg Gianforte