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Services

Services Overview

Easy implementation is one advantage of choosing RightNow® on demand CX software. Our support and consulting are two more. Unlike many software companies that sell software and just walk away, RightNow’s business model is based upon our clients actually using our Customer Experience Management software and getting excellent value from it. This is where our support and consulting services come into play.  We have one of the highest client success rates in enterprise Customer Experience Management software, and our services and processes have been tuned for ten years to ensure your success. We offer comprehensive consulting, integration support, training, and technical support to ensure that you use RightNow to its utmost potential.

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CX Is About Great Customer Experiences

Years of experience and thousands of successful implementations have established us as an expert resource for customer experience management strategy and insight. Just like with any other tool, the success of our products hinges on their use. We’re here to make sure your implementation goes smoothly and has the desired outcome for your business. We can also provide expertise for the development of your Customer Experience Management strategy.

As Much Or As Little As You Need

Our assistance can be as hands-on or hands-off as you desire. Either way, we pledge to make sure that our on demand Customer Experience Management software system fits your business.

Customer Care

Solving your technical support problems is our top priority.  We’ll help you troubleshoot any issues and supply the level of support you need for optimal results with your hosted Customer Experience Management solution. And if security, reliability, and performance are top of mind, you can rest easy because we pride ourselves on our secure, world-class hosting facilities.

Find out more about Customer Care.

Professional Services

Our world-class experts will guide you through CX software implementation, optimizations, upgrades, integrations, and more. With more than 3,000 implementations under our belt, we have the skills, business insight, and expertise to help you succeed. Let our Professional Services experts point the way to your success.

Find out more about Professional Services.

Client Education

Want to learn more about your hosted Customer Experience Management solution?  Whether you have used RightNow for years or have just started, we offer several training options to fit your needs.  We offer online training, worldwide regional training, or we’ll come to you.

Find out more about Client Education.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How