Overview
RightNow client Minnesota State Colleges and Universities (MnSCU) is made up of 32 separate institutions, each of which has its own objectives and challenges. While it’s important to maintain the independence of each of these institutions, MnSCU’s central Chancellor’s Office is also charged with helping them all achieve their full potential. The effective use of technology across the state-wide system is particularly challenging, since any such technology would have to offer the economies-of-scale associated with the use of a common solution everywhere—while giving each institution the flexibility to adapt it to their specific requirements.
RightNow, it turns out, fit the bill perfectly. As a complete on demand solution for optimizing the constituent experience, RightNow enables MnSCU to deliver a common set of powerful software capabilities wherever they’re needed. At the same time, RightNow is sufficiently flexible to allow project leaders at each school to tailor it to their particular objectives.
In fact, RightNow's CRM solution is being successfully applied to more than two dozen schools in the MnSCU system which each have different sets of objectives. These objectives range from improved recruitment and enhanced student services to innovative support for local business communities and a super-efficient IT help desk.
Greg Gianforte