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8 Steps to Improve Customer Experiences Video

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Overview

Watch RightNow®’s CEO and founder Greg Gianforte present 8 Steps to Improve Customer Experiences to see how your company can provide exceptional customer experiences while reducing operating costs. This video walks you through 8 steps that have been successfully proven with more than 1,900 RightNow clients.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How

    • Services

      We offer comprehensive consulting, integration support, training, and technical support to ensure that you use RightNow to its utmost potential.

      Find Out How
  • Clients

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Cloud Platform

    CX Cloud Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Foundation

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • CX Commitment

    CX Commitment
    Are you looking for a premium experience from a premium brand? The RightNow CX Commitment sets a new standard for Cloud vendors, and creates an outstanding customer experience for you. Find Out How

    • Focus On Results

      We are committed to your success. Everything at RightNow from our products, to our proven methodologies, and our culture all focus on one thing – your results.

      Find Out How

    • Easy To Buy

      We’re changing the way you buy software because SaaS shouldn’t involve shelf-ware, long contracting cycles, or classic enterprise software buying behavior.

      Find Out How

    • Expertise

      We help you get the most out of our solutions by defining critical best practices, providing deep product expertise, and driving additional solution innovation.

      Find Out How
  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How