KPN Newtel Essence
Newtel Essence, a sub-division of KPN, is a Dutch company operating in the Benelux and provides CRM solutions and services. Newtel Essence helps its clients streamline information on customers, organizations, and business partners, and helps them communicate. Newtel Essence, the communications integrator, combines data and telecommunications technology in its CRM solutions.
Newtel Essence is unique in its market, in that it offers comprehensive solutions in such fields as IP telephony, various free phone and premium-rate numbers, CRM , networks, and customer service. Newtel Essence is without equal in the IP contact center marketplace and is focused in:
- Accessibility
- Communications networks
- Infrastructure
- CRM applications
With solutions from RightNow, Newtel Essence helps its clients respond to today’s citizen, customer, and employee who expects multi-channel service via multiple communication channels. Newtel Essence gives you all the tools of a multichannel customer contact strategy to always allow the highest possible returns at the lowest cost.
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