Newtel Essence, a sub-division of KPN, is a Dutch company operating in the Benelux. It is geared toward helping companies streamline information on customers and business partners, and helping these entities communicate. Newtel Essence, the communications integrator, combines data and telecommunications technology in its CRM solutions. Customer service is its watchword.
Newtel Essence is unique in its market, in that it offers comprehensive solutions in such fields as IP telephony, CRM, 0800 / 0900 / 088 / 1400 freefone and premium-rate numbers, CRM applications, networks, and customer service. Newtel Essence is without equal in the IP contact center market; the creation of the right infrastructure is also in their portfolio.
Newtel Essence operates in four areas:
- Accessibility
- CRM applications
- Communications networks
- Infrastructure
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