Convergys

Convergys

Convergys is uniquely and exclusively focused on helping clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. They help clients recruit service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty, and workforce effectiveness—while decreasing costs.


The Convergys eService Solution is an on demand, Web self-service and multi-channel knowledge management solution and is powered by RightNow. In summary delivering:

  • Robust web self-service capabilities including email, chat, and co-browse, all linked with a self-learning knowledge foundation to provide the most relevant information, consistently.
  • Live agent phone interactions are supported by agent knowledge base tools–seamlessly bridging gaps in the self-service to live agent experience
  • A single platform approach to agent service in the call center and web self-service that is easy to use, implement, and manage.

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Benefits Of The Convergys Outsourced Contact Center Service

Convergys provides customer care and billing software and outsourced contact center services that add value to the relationships between clients and their customers.

  • Supported by their fully integrated, multi-channel customer contact centers and state-of-the-art data centers, Convergys' solutions offer a "high-tech, human-touch" approach that couples highly skilled agents with advanced customer and information management technologies.
  • For 25 years, the unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to Convergys clients.
  • Convergys has been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
  • Convergys Corporation (NYSE: CVG) is a member of the S&P 500 and has approximately 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe.
  • With facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, Convergys is globally headquartered in Cincinnati, Ohio.

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