RightNow CX
Web Experience Overview 
As consumers become more sophisticated in traversing the customer journey, they expect superior customer experiences at every step of the way. This includes providing 24x7x365 availability of resources they need to perform research, purchase products and resolve issues online with or without agent assistance. Deliver an always available online customer experience with RightNow’s customer experience solution.
“RightNow transformed our website into a powerful, 24-hour-a-day information resource. That can be especially helpful to customers if it’s 8:00 P.M. on a Sunday night and they’re in the middle of replacing a faucet or a lock when they come to our site with a question.” - Sharon Barnette-Itoga, Manager of Customer Support, Black & Decker HHI
RightNow Web Experience Includes
- Web Self-Service
- Chat
- Co-Browse
- Email Management
- Web Experience Designer
- Leverages RightNow Engage for customer insights and proactive, relevant customer communication that builds loyalty and drives revenue
- Built on RightNow CX Platform, infusing knowledge and providing integration across the entire suite
RightNow Web Experience Benefits
- Delivered as a branded component of your existing online presence
- Enable customers to seamlessly transition from web self-service to online agent assisted email, chat and co-browse channels
- Provide customer support and resources when customers need it, day or night
- Increase agent effectiveness by giving your agents the tools they need to rapidly respond to web-based customer support and sales inquiries
- Leverage organizational and community knowledge to provide customers with consistent, actionable responses to inquiries across the web experience
Related Information
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White Paper: CX: Harnessing the Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
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White Paper: Best Practices in Email Marketing
Learn the keys to email deliverability, response solicitation, ISPs, address acquisition, and more.
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Research & Analysis: RightNow's 4th Annual Customer Experience Impact Report
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
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Case Study Summary: 2009 1to1 Customer Champion Awards
Read how Overstock.com, drugstore.com and iRobot earned their 2009 1to1 Customer Champion Awards.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
Greg Gianforte