Social Experience

Connect With Your Customers

RightNow Social Experience empowers you to connect with your most passionate customers, so you can leverage their collective wisdom and brand loyalty to further your business goals.



Business Challenges

  • The social web has changed the shape of customer relationships
  • Consumers wield increasing power and influence over your brand
  • A flawless customer experience is crucial for customer satisfaction
  • Complaints on the social web can turn into PR problems in a matter of hours

Solution

RightNow Social Experience offers a two-pronged approach to the social web. First, RightNow Cloud Monitor allows you to monitor conversations on Twitter, YouTube, RSS feeds, your Facebook fan page, and other social channels, and then helps you respond quickly and appropriately. Second, RightNow communities enable you to integrate social media as a seamless part of your overall brand strategy. Together, they allow you to engage your customers in authentic conversations that increase customer satisfaction, build loyalty, and drive your business goals.

Blackboard Logo "We needed a significant amount of flexibility to support all of our different audiences. Generating true engagement was going to require something slightly different for each of them.”

- Jan Poston Day, Senior Director of Client Engagement, Blackboard

Create An Integrated Social Media Experience For Your Customers

RightNow combines social media monitoring tools with online community solutions for a seamless social experience.


Put The Social Web To Work For Your Business With RightNow Social Experience

RightNow Social Experience helps you reach out to your customers and bring them into the fold—allowing you to:

  • Host an online community to build brand, loyalty, and revenue
  • Reduce support costs by allowing customers to help each other
  • Deliver proactive customer support by monitoring and joining conversations on the social web
  • Tap into customer enthusiasm for ideation and innovation
  • Integrate the social experience with all other customer touch points



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Social Experience Overview

Provide your customers with proactive support through social channels.