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RightNow CX

Social Experience Designer

Social media is a great way to connect with customers but the social web certainly doesn’t provide a one-size-fits-all approach. With RightNow’s online community platform solution, you can create a branded online community fine-tuned to reach your customers — and your business goals. Build on the power of social media with RightNow’s Social Experience Designer solution.

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Social Experience Designer

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What Is The Social Experience Designer Application?

RightNow Social Experience Designer solution is a do-it-yourself online community platform solution with the administration tools you need to create the right social experience for your customers. You can design and construct your own community areas from scratch — or use ready-made templates with built-in best practices. RightNow’s online community platform solution enables you to control who sees what content by defining permissions for every member, group and area of the community. However you need to connect with your customers, RightNow Social Experience Designer solution can help.

Features

  • Built-in best practices provide a rich library of pre-built templates designed to enable peer-to-peer suport, gather insights, foster customer loyalty, and more
  • Unmatched flexibility gives you powerful building and administration tools to expand, create, and customize your community
  • Do-it-yourself configuration offers a point-and-click interface, ideal for business users who want more control over the social experience
  • Analytics and reporting for one-click data export, integration with Google Analytics, and an administrative dashboard for monitoring results

Benefits

  • Increase customer satisfaction and loyalty
  • Differentiate yourself with an exceptional social experience
  • Make it easy for customers to engage through the channels they prefer
  • Maximize the business value of your social media strategy

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

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    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

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  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

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    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

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  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

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    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

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    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

  • Most Asked Questions

  • Content Library