Sales

Transform Your Contact Center Into A Profit Center

RightNow Sales helps you deliver superior customer experiences by providing consistent processes and embedded best practice methodologies. Plus, it gives you a complete customer view, and responsive lead management to ensure timely follow-up.



Business Challenges

  • Agents struggle to close up-sell/cross-sell offers
  • Turnover and slow ramp-up time results in a poor customer experience
  • A complete view of customer activities and preferences is impossible to obtain

Solution

RightNow sales force automation software helps contact centers and field-based sales organizations drive revenue based on knowledge of all customer interactions. Our knowledge foundation incorporates your customer’s experience across all channels. Now you can optimize revenue generation by gaining a single view into all customer activities—if they post on Twitter about their experience with your product or company, you’ll know about it.

In addition to RightNow Sales, RightNow Salesnet enables you to standardize best practices across your sales organization and also provides intelligent pipeline management giving you visibility into how your pipeline is changing over time.

Graco Logo “RightNow has been a very effective and reliable contact management system for us. We’ve gained the business benefits of a complete, customized sales automation system without the burdens of conventional software ownership. It’s definitely a solution I’d recommend to anyone looking for an easy, customizable way to manage their sales operation.”

- Jeanne Habstritt, Sales Automation Project Lead, Graco Inc.

Complete End-To-End Sales Processes And Best Practices Across The Customer Journey

RightNow Sales embeds end-to-end sales processes throughout the customer lifecycle––from lead, to order, to ongoing account maintenance.

  • Identify prospects, manage the sales pipeline, and identify cross-sell or up-sell opportunities with RightNow Analytics
  • Present customers with timely, relevant offers easy with full insight into customer interaction and purchase history
  • Gain visibility into all customer touchpoints such as web, social, and contact center activities
  • Automate escalation processes to close sales
  • Fully integrated across the RightNow CX solution and built on RightNow CX Cloud Platform

Manage Your Pipeline, Escalate Opportunities, Generate Offers, And Prospect In The Cloud

An application within the RightNow Engage toolset, RightNow’s sales force software empowers contact center agents to generate revenue. Full knowledge across the customer experience supports timely, relevant up-sell or cross-sell offers across the experiences that really matter–web, social, and contact center and complete opportunity management capabilities enables the process from lead generation to closed sale.


  • Data Sheet: RightNow Sales

    Customers want solutions to their challenges and pain. RightNow delivers actionable, relevant knowledge to provide companies with compelling solutions driving profitability while improving their customers’ experience.


  • Article: Sales Force Automation

    Learn how RightNow's sales force automation software provides access to each of a customer's experiences with the business directly from the agent desktop.


  • Article: I Need To Make The Most Of Every Sales Opportunity

    Learn how RightNow Sales can help you deliver a much more relevant and personalized customer experience.




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