RightNow CX
Sales
Sales opportunities today can originate anywhere—in the cloud, on websites, or through your own marketing or contact center activities. Many touchpoints—one goal: revenue generation through timely, relevant offers that optimize conversions and build lifetime customers.
Sales
Works with these RightNow applications:
RightNow Web Experience
RightNow Contact Center Experience
RightNow Social Experience
RightNow EngageWhat Is The Sales Application?
RightNow Sales force automation software helps contact centers and field-based sales organizations drive revenue based on knowledge of all customer interactions. Our knowledge foundation incorporates your customer’s experience across all channels, including web, social media, voice, chat and email. Optimize revenue generation by gaining a single view into all customer activities—if they post on Twitter about their experience with your product or company, you’ll know about it.
An application within the RightNow Engage toolset, our RightNow Sales force automation software empowers contact center agents to generate revenue. Full knowledge across the customer experience supports timely, relevant offers across the experiences that really matter – web, social, and contact center and complete opportunity management capabilities enables the process from lead generation to closed sale. Manage your pipeline, escalate opportunities, generate offers and prospect in the cloud with RightNow Sales automation software.
Features
- Identify prospects, manage the sales pipeline, and identify cross-sell or upsell opportunities with RightNow Analytics
- Present customers with timely, relevant offers easy with full insight into customer interaction and purchase history
- Visibility to customer web, social and contact center activity
- Automate escalation processes to close sales
Benefits
In addition to RightNow Sales, RightNow Salesnet enables you to standardize best practices across your sales organization and also provides intelligent pipeline management giving you visibility to how your pipeline is changing over time. This means increased revenue for you—and a better experience for your customer.
Greg Gianforte