Industry Solutions
Retail
Over 120 retailers such as Cabela's, Drugstore.com, Dixon’s, eHarmony, Leapfrog, Marktplaats, Overstock.com, and The Right Start use RightNow® to drive conversion rates, increase customer retention, and deliver incremental sales.
With RightNow, traditional and online retailers drive sales by assisting customers and engaging shoppers throughout the purchase process. By using our customer experience management (CX) solution and knowledge foundation, retailers deliver great customer experiences that keep customers returning.
Cabela’s Culture Of Service
Cabela’s brand is built on exemplary customer care, and we are proud to play a key role in their delivery of it. RightNow provides Cabela’s with highly effective customer self-service, email, and chat solutions, so they quickly and consistently respond to their customers across any channel.
Superior Experiences Supplied On Demand
Thanks to our on demand delivery model, Cabela’s has been able to reap these benefits easily without the technology burdens typically associated with traditional or legacy customer experience management software applications. “The on demand model significantly alters the economics of software ownership in our favor,” states Cabela’s vice president of customer relations, Ron Spath.
The RightNow On Demand Customer Experience Management Solution
You work hard to keep your customers happy. We do too. Our Customer experience management software solution gives you the power to keep up with today’s demanding customers. Competition is only one door or click away. How will you keep your customers delighted, while at the same time controlling costs?
RightNow’s customer experience management solution was designed with you in mind. We can help you keep customers happy and while controlling costs. Because we offer on demand CX software, there is no complex, lengthy, and expensive installation.
RightNow’s On Demand Customer Experience Management Solution Allows Retailers To:
- Support the multi-channel shopper across all communication channels
- Achieve higher first contact resolution rates
- Drive incremental sales
- Gather customer feedback at the points of interaction
- Track trends and manage issues
- Strengthen brand and customer loyalty
Related Information
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White Paper: Customer Service as a Differentiator: The Road to Excellence at Overstock.com
The obstacles that prevented Overstock.com from delivering exceptional customer service were not very different from those that many companies in a variety of industries encounter.
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Video: Drugstore.com Highlights Video
Watch this video to learn how a contextual contact center, customer self-service, chat and email management make the difference at drugstore.com.
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Case Study: drugstore.com
drugstore.com uses RightNow across multiple-channels to provide superior customer support and increase revenue.
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Video: Continental Tire Highlights Video
RightNow tapped to facilitate communication and drive more meaningful customer interactions.
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Video: Shaklee Highlights Video
RightNow helps Shaklee deliver the kind of experience their customers want.
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Video: eHarmony Highlights Video
Watch this video to see how eHarmony achieves a 92 percent customer satisfaction level for phone incidents, and a 30 percent reduction in email workloads.
Greg Gianforte