RightNow CX
Interaction Management
Customers today use many channels to communicate —email, phone, chat, and web. And they may use different channels to communicate with different organizations within your company—email to respond to a marketing campaign or survey, web to ask a service question, phone to purchase a product from your call center. Still, they expect a unified, quality brand experience regardless of the channel they use.
RightNow Contact Center ExperienceWhat Is The Phone And Multi-Channel Interaction Management Application?
RightNow’s phone and multi-channel customer interaction management solution ensures that you make the most out of every conversation by leveraging RightNow’s Dynamic Agent Desktop to provide a single unified view into all customer interactions, regardless of how and when they communicate with you. Even if the customer uses a wide array of your company’s products and services through different groups across your enterprise, our phone and multi-channel customer interaction management solution presents it all in one record so your front line employees have a unified customer view, and your customers get a unified brand experience. And when transitions from self-service to assisted service occur the interaction thread is captured and maintained so agents can pick up the interaction without missing a beat.
Features
Single customer record repository of all customer interaction data
Greg Gianforte