Innovation Community

Let Customers Help You Innovate

RightNow Innovation Community channels the enthusiasm of your customers, so they can help you drive innovation, build your brand, and take your products and services from good to great.



Business Challenges

  • Competitive pressures are building, and organizations must innovate to keep up
  • Consumers are knowledgeable (and critical) about products and services they buy
  • Organizations must increase product quality while reducing R&D time and cost

Solution

RightNow Innovation Community helps you connect with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas. The application is fine tuned to fold customers into your ideation and innovation processes, so they can help you identify new business opportunities, guide your product roadmap, prioritize and refine ideas, and develop your next breakthrough product.


Capture A Steady Stream Of Customer Ideas In An Online Community

RightNow Innovation Community is fine tuned to help you engage and collaboration with your customers, offering a specialized set of features.

  • Ideation Center invites customers to submit ideas and vote for their favorites
  • Concept Tester captures feedback that improves the quality of your product, packaging, ads, and more
  • Discussion Board lets customers share their experiences to stimulate creativity and forge lasting personal connections
  • Integrated with RightNow CX
  • Leverages RightNow Engage for customer insights and proactive, relevant customer communication and surveys that build loyalty and drive revenue
  • Built on RightNow CX Cloud Platform, infusing knowledge across the social experience and providing integration and extensibility

Accelerate Innovation In An Online Community

RightNow Innovation Community allows you to connect and collaborate with your customers, helping you:

  • Accelerate product release cycles
  • Reduce research and development costs
  • Discover profitable new ideas and business opportunities
  • Get customer feedback quickly and cost effectively
  • Improve the quality of new products and services before taking them to market
  • Differentiate your brand by creating a culture of collaboration and openness



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Social Experience Overview

Provide your customers with proactive support through social channels.