Industry Solutions
Financial Services
Are you trying to successfully juggle compliance, cost control and customer experience? Is increased competition and member expectations making brand loyalty harder to achieve? RightNow® is empowering over 140 financial services organizations around the globe—including Commonwealth Bank of Australia, Delta Community Credit Union, Experian Ltd., Navy Federal Credit Union, and TransUnion—to not only deliver superior experiences to their members, but also to save on operational costs and drive increased revenue.
Our on demand CX software solution helps you address these challenges every day, and keeps your members happy. We give you the power to optimize your service centers, reduce incoming calls and emails, and provide the personalized experience your members expect.
TD Banknorth Makes It Happen
TD Banknorth was facing fast growth and strong competition. They needed to provide great service and keep costs down. After a lengthy evaluation, RightNow was chosen as the most qualified vendor to fit all their requirements including: online self-service, incident management, hosting, and customization.
TD Banknorth was up and running with a customized deployment in just 90 days as they enjoyed a 55 percent reduction in email, consistent, compliance-verified information across all channels, and the ability to reallocate customer service resources to other areas. As other departments witnessed the success in the call center, many decided to leverage RightNow’s CX products as well.
Sky’s The Limit
With quick deployment, solid benefits and a full suite of CX options, TD Banknorth still has room to grow and rewards to realize.
“RightNow has sped up our response times and enabled us to support the bank’s growth without driving up our overhead,” says Mark Ellis, Senior Vice President of eCommerce at TD Banknorth. “Our return-on-investment is definitely going to be well beyond our initial projections.”
The Customer Is King
Whether it be about accounts, store locations, loans or new products, you need to provide answers in the most time and cost-efficient way. That being said, your customers still expect the best—and will demand it—since they can easily take their business to your nearest competitor. Our on demand CX software allows you to provide an exceptional customer experience and control your contact center resources all at the same time.
The RightNow On Demand CX Solution
Because you can’t compromise on regulations, cost control, or a great customer experience, our CX products give you the power to automate relevant answers through your website, phone, and email channels while providing the personalized and immediate service your customers count on. We also maximize the value of each customer interaction by capturing information to help you make real-time decisions impacting efficiency, loyalty and profitability. Your customers will keep coming back—and you will have the added bonus of reducing service center costs.
Right Now’s On Demand CX Solution Allows Retail Banks, Credit Unions, And Insurance Companies To:
- Improve customer retention and loyalty
- Reduce inbound inquiries while improving customer satisfaction
- Identify and leverage high-value customers
- Improve operational efficiency
- Drive incremental revenue
- Gather real-time customer feedback for ongoing improvement
Related Information
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