Customer Portal

Reinforce Your Brand Through Customer Support

To provide customers with the best possible customer experience, organizations typically offer customer service as part of their website. This usually requires dedicated resources from across the organization and, without dedicated resources, quickly becomes outdated and irrelevant. RightNow’s Customer Portal helps organizations overcome these challenges.



Business Challenges

  • Customer needs go unmet with static customer service pages
  • Poor response to changing business requirements
  • Waiting behind a huge IT backlog for information updates and maintenance
  • Customer Service is a silo, not linked to other channels of communication

Solution

Customer Portal is a framework for building and delivering online customer self-service web pages. You can leverage the reference implementation that comes out of the box, or you can customize it with your organization’s branding and unique self-service elements to meet your unique needs. Chat, Co-Browse, Guided Assistance, and Email Management are all part of the self-service functions available through Customer Portal. Additionally, RightNow provides a robust library of widgets that can be used to further customize the customer service experience.


Customer Portal Starts With Accessibility Tested Reference Platform

Customer Portal lets you deliver a fully integrated web experience that grows dynamically right along with your business and empowers your customers to help themselves. Plus, it ensures consumers get relevant and consistent answers to their questions..

  • Configurable framework can be deployed as is or customized
  • Allows for new web applications, including widgets and web pages
  • Reference template meets accessibility standards
  • Industry standards based to deliver customized support experiences
  • Sandbox to develop and modify pages before production deployment

Customer Portal Delivering Customized Customer Support

Companies deploying Customer Portal typically see an immediate reduction of inbound emails and calls into the contact center, resulting in immediate cost savings. Customer Portal is designed for rapid deployment and easy modification to meet changing business requirements.

  • Robust self-service tools available when the customer wants them
  • Increased customer self-service reduces overall customer support costs
  • Quick time-to-value through use of Customer Portal templates and widgets
  • Fully customizable to your organizations’ brand
  • Linked to chat, email, and co-browse communication channels
  • Leverages your social experience

  • Article: Chat

    Bridge the gap between web self-service and phone-based interactions with RightNow Chat.


  • Article: Email Management

    Ensure quality communication and timely responses with RightNow’s Email Management solution.


  • Data Sheet: RightNow Web Self-Service

    Review this two-page data sheet about our patented approach to self-service. We’ll help you deliver superior customer experiences without increasing costs.




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