Now more than ever, a positive customer experience is expected to be a basic and critical component of any offering, and not just a competitive differentiator. Organizations that attempt to deliver on these consumer expectations by turning to web self-service as the answer often find themselves with a static solution that they quickly out grow. True, they are able to provide their customers with round-the-clock customer support, but are they able to provide them with a fully integrated web experience that grows dynamically with the business and empowers customers anywhere online?
RightNow’s Customer Portal solution is an application that provides organizations with an out-of-the-box web experience, with the look and feel of your existing web presence. Customer Portal allows for rapid delivery of web self-service environments that give consumers access to relevant and consistent answers to their questions. Because the Customer Portal solution is supported by RightNow's knowledge foundation customers navigating your website can be confident that they are receiving the right answer to their question from the right source every time.
Features
- Out-of-the-box template support for branded web-self service pages with best practices and is tested for accessibility needs
- Support for Customer Portal design of mobile experiences across most browsers, platforms and devices
- Powered by the RightNow CX Cloud Platform, including RightNow Knowledge and Mission-critical SaaS delivery
- Pre-built Chat, Co-Browse, Knowledge, Email Management, search and navigation widgets
- Support for rich media graphics, photos and flash web deliverables
Benefits
- Always available consumer access to consistent and relevant answers
- Increase self-service and call deflection rates while lower overall customer support costs
- Easily infuse the value of RightNow Knowledge into all aspects of your online presence
- Shorten time-to-value through use of Customer Portal templates
- Build on your immediate Customer Portal solution results to create a customized web experience that is fully integrated into your existing online infrastructure with RightNow Web Experience Designer
Related Information
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Greg Gianforte