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RightNow CX

Contact Center Experience Designer

Customers want agents who can answer their questions quickly, the first time. Contact center managers need a solution that enables them to design optimal contact center customer experiences regardless of agent skills or location, delivering the right knowledge to the agent based on their need and what they are trying to accomplish. That’s where RightNow Contact Center Experience Designer solution comes in.

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Contact Center Experience Designer

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What Is The Contact Center Experience Designer Application?

RightNow's Contact Center Experience Designer solution gives contact center business managers the power and flexibility to define and tailor the quality experience you want your customers to enjoy when interacting with your contact center operations. The Contact Center Experience Designer solution ensures consistency, effectiveness, and efficiency of your agent-to-consumer interactions regardless of whether agents are novice or experienced, in-house or outsourced, call center based or remote.

Features

  • Configurable Workspaces allow you to tailor the content and format of the desktop to the persona, skill level, and function of the agent
  • Contextual Workspaces present only the information in a workspace the agent needs in the context of the conversation and what is required to address the customer issue at hand
  • Agent Scripting allows you to organize customer interaction best practices, including accurate and consistent dissemination and gathering of information, as well as cross- and up-selling to drive revenue
  • Desktop Workflow provides the ability to step agents through one or many business processes depending on the customer or interaction, tying together scripts, contextual workspaces, and guides, while at the same time automating tasks in the background

Benefits

  • Tailor experience to your business and customer needs
  • Deliver consistent experience regardless of agent skills or location
  • Drive agent productivity and effectiveness

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

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    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

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  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

  • Most Asked Questions

  • Content Library