Connect

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RightNow Connect delivers an Open Standards based Service Oriented Architecture (SOA) to rapidly and cost-effectively integrate the RightNow CX Cloud Platform into anything.

Complex environments driven by expansive business needs can result in disparate data repositories and information systems. To meet the demands of delivering exceptional customer experiences, your business needs a solution that unifies systems of records and creates engaging insightful shared information exchanges across all channels of interactions.



Connect Any API

RightNow Connect provides Open Standard APIs to rapidly and cost-effectively integrate RightNow CX with anything:

  • Desktop applications for email, office integrations (Microsoft, Lotus, Google Doc)
  • Backend systems for RMA, ERP and e-commence integration (SAP, ORACLE, ATG)
  • Telephony Integration (Avaya, Cisco, Genesys)
  • Cloud application integrations (Workday, Concur, Netsuite, SalesForce.com)
  • Web for search sngines, social network integrations (Google, Bing, YouTube, Facebook)

RightNow Connect is further enriched by the RightNow Developer Community, and empowered by the RightNow Partner Network.


  • Open Standards
  • WSDL for SOAP
  • Enterprise packaged integrations
  • Cloud Mashups
  • Address look-ups
  • CTI screen-pops
  • Desktop softphone
  • 3rd party data population
  • Bi-Directional data synchronization
  • Master data management
  • Process integration
  • Knowledge syndication
  • Web apps in the agent desktop



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