Cloud Monitor

Hear What Customers Are Saying About You

Find out what customers are saying about your products and services with RightNow Cloud Monitor. It taps into social media channels, including Twitter and YouTube, so you can listen to and join the conversation.



Business Challenges

  • The social web spurs conversations that can help or harm a brand
  • Customer complaints can reach thousands of people within minutes
  • Consumers expect an immediate response—regardless of the channel

Solution

RightNow Cloud Monitor helps you monitor relevant consumer conversations on the social web and then determine actionable next steps, whether you want to simply respond or create a service case. Plus, with Cloud Links, you can include links to social networking sites such as Twitter, Facebook, LinkedIn, YouTube, and Flickr in personalized surveys and outbound mailings—created using RightNow Marketing and Feedback.

drugstore.com Logo “As a leading online retailer with a growing number of web stores, monitoring what’s being said about our brands on social sites allows us to respond quickly to customers, and increases our positive engagement. Using RightNow CX helps us tightly connect the activities on the social web with our overall customer experience strategy and system.”

-Lisa Larson, Director of Customer Service, drugstore.com

Listen And Respond With Cloud Monitor

Make a connection with your consumers through Cloud Monitor.

  • Monitors Twitter, YouTube, RSS feeds, your Facebook fan page, and your RightNow Community for relevant content
  • Helps identify trending topics for easier tracking and classification
  • Stores search terms for repeated use
  • Enables an automatically search schedule
  • Notifies agents after finding new search results
  • Leverages RightNow Engage for customer insights and proactive, relevant customer communication and customer feedback surveys that build loyalty and drive revenue
  • Built on RightNow CX Cloud Platform, infusing knowledge across the social experience and providing integration and extensibility

Get In Touch With Consumers Using Social Media Cloud Monitoring Tools

RightNow Cloud Monitor provides social media monitoring tools to help you:

  • Connect to the growing number of customers on the social web
  • Increase agent efficiency by blending social media into existing contact center processes
  • Assist customers proactively in the channels they prefer
  • Grow your RightNow Knowledge Foundation with customer insights
  • Enable agents to handle the most urgent issues first for quick resolution

  • Product Demo: Cloud Monitor Demo

    View this demo to see how Cloud Monitor can help your organization follow relevant discussions in the social cloud and determine actionable next steps to address your customer’s needs.


  • Data Sheet: RightNow Cloud Monitor

    RightNow Cloud Monitor lets your organization follow relevant, real-time discussions related to your products and services that are occurring in the social web.


  • Article: I Want To Enable Cloud Monitoring

    Learn how RightNow's cloud monitoring solution can help you protect and manage your brand while controlling the customer experience you deliver.




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Cloud Monitor Demo

Follow relevant discusstions in the social cloud.