EPA Wins Federal Computer Week's Pioneer Award for High-Impact RightNow Implementation
Agency Recognized for Improving the Constituent Experience with the Creation of Citizen-Centric Web Site and Adept Handling of Growing Email Volume
Bozeman, Mont., June 27, 2006
RightNow(R) Technologies (NASDAQ: RNOW), today announced that the Environmental Protection Agency (EPA) has been honored with Federal Computer Week's prestigious Pioneer Award for its high-impact implementation of RightNow's technology. The implementation-which leverages RightNow's unique knowledge foundation, intelligent web self-service capabilities, and rules-based email management functionality-has enabled the agency to improve the citizen experience by creating exceptionally citizen-centric Program Office web sites that answer visitors' questions automatically 80 percent of the time and have reduced email volumes by more than 70 percent.
This reduction in email volume was particularly critical for many EPA Program Offices, since they have experienced significant reductions in their Hotline budgets.
EPA's RightNow implementation also gives the agency deep insight into the issues of greatest concern to citizens, businesses, non-profit organizations, and other government agencies.
"RightNow has had a significant, measurable impact on EPA's ability to deliver critical information to the public," Jeff Tumarkin, service manager for the EPA's Enterprise Customer Service Solution (ECSS), said. "It has enabled us to improve our service to the public at a reduced cost."
Federal Computer Week bestows the Pioneer Award annually to agencies that have demonstrated innovative use of technology to improve specific government applications or programs.
RightNow's solutions are used by more than 125 federal, state and local government agencies around the world to more effectively and efficiently meet the needs of their diverse constituencies.
"RightNow is playing a leading role in helping the public sector make better use of both Internet and traditional communication channels to become more citizen-centric and to improve their operational efficiency," Greg Gianforte, CEO and founder of RightNow, said. "We are very gratified that Federal Computer Week has recognized what the EPA has been able to accomplish using our on demand technology and professional services."
About the Environment Protection Agency
The mission of the Environmental Protection Agency (EPA) is to protect human health and the environment. EPA has been working for a cleaner, healthier environment for the American people since 1970. It employs 18,000 people across the country, including its headquarters offices in Washington DC, ten regional offices, and more than a dozen labs.
About RightNow Technologies
RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit http://www.rightnow.com/.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Greg Gianforte