Company
Choosing the right customer experience solution to help manage the customer experience you provide is a critical decision. Are you a customer-centric organization with tens of thousands, or tens of millions of customers? Do your customers look for simplicity and flexibility across multiple communication channels (phone, email, mobile, web self-service etc.) when doing business? Do you want to integrate social networking into your customer experience strategies? RightNow has mastered the fine line that organizations walk when trying to balance cost and the customer experience. RightNow CX, the customer experience suite, will help you grow sales and increase efficiency by delivering superior customer experiences across web, social, and contact center touchpoints. And it’s cloud-based, so there is no software to manage, no heavy upfront investments, and a rapid deployment.
The Customer Experience Experts
We have the expertise to guide your success. With more than 10 years of experience, thousands of successful deployments under our belt, and a seasoned executive management team, we have built and refined our customer experience solutions from the ground up to ensure your success. Industry-leading organizations like Motorola, Nikon, Overstock.com, the Social Security Administration, and DeVry University use RightNow’s customer experience solution to run their award-winning contact centers. Proven best practices, methodologies, project management, training, and community support are all at your disposal.
RightNow CX, The Customer Experience SolutionX
RightNow CX delivers applications designed to address the three customer experiences that matter most: the social experience, the web experiences, and contact center experience, ensuring seamless multi-channel experiences, regardless of the number or type of interactions initiated. It’s a new approach to new customer experience opportunities.
CX Commitment
The RightNow CX Commitment is an unparalleled promise to our clients. It includes a relentless focus on your business results, expertise at every engagement, and making good on the promise and ease of SaaS. We won’t start until we agree on what the results will be; we don’t consider it finished until we’ve delivered those results. Period.
Award Winning Clients
RightNow CX is built on our experience in award-winning customer service, which accounts for our clients’ overwhelming success in improving customer loyalty while cutting costs. RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe.
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