Company
About Us
RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide. RightNow is listed on the NASDAQ under the symbol RNOW.
Meet Our Leadership Team
The board of directors and executive management team guide a group of professionals dedicated to delivering hosted customer experience management software solutions that help our clients achieve great success in customer experience management at every level of interaction.Find out more about Leadership Team.
Why RightNow?
RightNow is helping rid the world of bad experiences one consumer interaction at a time, 7 million times a day. RightNow CX, the customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than six billion consumers served, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe.
CX (Customer Experience) is a revolutionary approach to delivering great customer experiences that create loyalty, grow sales and increase efficiency. CX is not a new name for CRM (Customer Relationship Management). It is built from the ground up for consumer organizations and puts customers at the center of the experience. CX marks the shift from internally focused solutions to solutions that focus externally to deliver superior customer experiences.
Find out more about RightNow CX.
Mission Critical SaaS
The RightNow customer experience suite is flexible, easy to configure, and fast to deploy since they are delivered as a service. Our average time to deployment is 45 days.
Find out more about CX Cloud Platform.
What Kind Of “Different” Results Can A RightNow Client Achieve With CX?
RightNow's clients are widely recognized for success in delivering extraordinary results:
- Nikon realized 3,200 percent ROI over three years
- Overstock.com saw email volumes drop 72 percent, as well as FCR up 10 percent and AHT down 25 percent
- Drugstore.com sees 25 percent of Beauty.com chat sessions convert to sales
All these clients are improving their customer experiences and reducing costs. It is no mistake that RightNow has won more Gartner and 1to1 Media awards three years running than any other software vendor.
View our Client Showcase.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
-
Article: Our Mission
At RightNow, our mission is to Rid the World of Bad Experiences. That’s what we’re going to do today – at work, for our clients, and in our community.
-
Article: Is RightNow Right For You?
We have the expertise to guide your success. With more than 10 years of experience, and thousands of successful deployments under our belt, we have built and refined our solutions from the ground up to ensure your success.
-
White Paper: CX: Harnessing the Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
-
Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
-
Video: Welcome to CX Video
You want to deliver a good customer experience because it is the right thing to do and because it is good business.
-
Case Study Summary: 2008 Gartner & 1to1 Customer Awards
Read how Marktplaats.nl, Nikon, Overstock.com and eHarmony earned their 2008 Gartner & 1to1 Customer Awards.
-
Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
-
Flash Demo: RightNow CX Flash Demo
View the RightNow CX demo to see how RightNow CX's customer experience suite ensures a seamless experience, regardless of the number or type of interactions initiated.
Greg Gianforte